RidgeCrest Herbals Authorized Retailer Requirements
To qualify and remain a RidgeCrest Herbals Authorized Retailer, your business must adhere to this RidgeCrest Herbals Authorized Retailer Policy at all times.
Maintain Current Business Information & Disclose All Locations
Maintain accurate and up-to-date company information and disclose all retail locations and DBA’s that carry RidgeCrest Herbals throughout the term of your Retailer relationship with RidgeCrest Herbals. Qualifying retail locations can only be one of the following: your physical brick & mortar store(s), your commerce-enabled website(s), or temporary storefronts (events, trade shows, pop up stores, etc.).*
Ridgecrest Herbals Trademarks & Brand Policy
Retailer must comply with RidgeCrest Herbals’ Trademark & Brand Policy and represent yourself as a RidgeCrest Herbals Authorized Retailer in all online & sales collateral.
Setting up businesses, registering domain names, or social media usernames that contain any of RidgeCrest Herbals’ trademarks is strictly prohibited. To ensure compliance with RidgeCrest Herbals’ Authorized Retailer Policy, you must only use approved marketing materials for all RidgeCrest Herbals products.
Retailer will not advertise, market, display, or demonstrate non-RidgeCrest Herbals products together with RidgeCrest Herbals products in a manner that would create the impression that the non-RidgeCrest Herbals products are made by, endorsed by, or associated with RidgeCrest Herbals.
Ridgecrest Herbals Minimum Advertised Price Policy
Retailer must understand their obligations under RidgeCrest Herbals’ MAP policy and abide by them. You can read the policy in its entirety here:
Sell to Retail Consumers Only
Retailer may not sell in bulk to B2B accounts, wholesalers, or freight forwarders/drop shippers for other retailers, unless approved as a RidgeCrest Distributor (list of approved distributors found here. Retailer may only sell to end consumers.
Only Purchase RidgeCrest Herbals Products Directly From Assigned & Authorized Distributor
Retailer must not buy RidgeCrest Herbals products from other retailers, or from other sources not explicitly endorsed by RidgeCrest Herbals. RidgeCrest Herbals authorized distributors can be requested via firstname.lastname@example.org.
RidgeCrest Herbals reserves the right to make any adjustments necessary to this list at any time or for any reason.
Only Sell RidgeCrest Herbals Products in Original Packaging
Retailer may not alter original RidgeCrest Herbals packaging in any way prior to reselling RidgeCrest Herbals products. Removing RidgeCrest Herbals products from packaging and reselling RidgeCrest Herbals products in a different packaging or under a different name is strictly prohibited.
Use Current RidgeCrest Herbals Supplied Content in Advertising
Retailer must use current standard RidgeCrest Herbals supplied content in advertising that you distribute to 3rd party advertising venues, unless prior written permission is obtained from RidgeCrest Herbals.
No Bundling RidgeCrest Herbals Products Without Obtaining Permission
Retailer must not re-SKU or bundle RidgeCrest Herbals products in your online listings without receiving prior written permission from RidgeCrest Herbals.
Retailer agrees to reasonably cooperate with RidgeCrest Herbals in preventing unauthorized exportation of RidgeCrest Herbals’ Products. For any sale of twelve (12) or more units in a single transaction, or twelve (12) or more units purchased by the same individual within 30 days, Retailer will request and maintain a record which includes the following information: customer name, customer address, customer phone, product serial numbers, and dates of transaction. The customer information is not required to be transferred to RidgeCrest Herbals, however it should be used to identify suspicious purchase patterns.
Customer Satisfaction Guarantee
Retailer will fully support and honor RidgeCrest Herbals 100% satisfaction customer guarantee. Retailer will accept any and all returns and will apply for replacement product directly from RidgeCrest Herbals.
Adverse Reaction Compliance
Retailer will comply with all FDA regulations regarding reporting any adverse reactions to RidgeCrest Herbals.
Security Measures from E-Commerce Sites and Fraud Protection
Retailer must ensure industry-standard e-commerce security and fraud protection measures are in place, including two-factor authentication, authorized territory shipping restrictions, and customer fraud resolution procedures.
For Online Retailers/Sellers
Retailer may only take orders via publicly accessible ecommerce enabled web pages hosted on approved websites owned and operated by your company.
Selling on 3rd party sites (eBay, Amazon, Alibaba, etc.), drop-ship accounts (Buy.com, Newegg.com, Overstock.com, etc.), classified sites (Craigslist.com, Facebook Marketplace, etc.) or direct messages on forums is strictly prohibited.
Retailer must ensure PCI compliance for all approved commerce-enabled websites owned and operated by your company.
Failure to comply with all of the terms in RidgeCrest Herbals’ Authorized Retailer Policy will result in suspension or termination of your account.
RidgeCrest Herbals, Inc., reserves the right to make changes to this policy at any time or for any reason.
*Retailer must provide sell-through information by SKU and approved retail or ecommerce location upon request.